Information We Collect

When you use our services, we collect different types of information depending on how you interact with us. Some you provide directly, and some we gather automatically.

How We Use Your Information

We're not in the business of collecting data just for the sake of it. Everything we gather serves a specific purpose related to providing you with reliable financial services.

• Processing your requests for financial products and services
• Verifying your identity to comply with Australian Privacy Act 1988 requirements
• Communicating about your account, including important updates and changes
• Analyzing usage patterns to improve our platform and service delivery
• Detecting and preventing fraud or unauthorized access
• Meeting our legal obligations under Australian financial services laws

Data Storage and Security

Your information is stored on secure servers located in Australia. We use industry-standard encryption methods and follow strict security protocols—but honestly, no system is 100% bulletproof. We continuously update our measures to stay ahead of emerging threats.

Sharing Your Information

Sometimes we need to share your data with trusted partners, but only when necessary and always under strict confidentiality agreements.

Your Privacy Rights

Under the Australian Privacy Act 1988 and the Privacy Amendment Act 2025, you have specific rights regarding your personal information. Here's what you can do:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete data
• Ask us to delete your information in certain circumstances
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner
• Request information about how we've shared your data

Data Retention

We keep your information only as long as necessary for the purposes outlined in this policy, or as required by Australian financial services regulations—typically seven years for financial records.

When we no longer need your data, we securely delete or anonymize it. Some information might be retained longer if required for legal disputes or regulatory investigations.

Cookies and Tracking

Our website uses cookies to remember your preferences and understand how you use our services. You can control cookie settings through your browser, though disabling certain cookies might affect your experience on our site.

International Data Transfers

While we primarily store data in Australia, some of our service providers operate globally. When we transfer data internationally, we ensure appropriate safeguards are in place through standard contractual clauses and data protection agreements.

Children's Privacy

Our services aren't designed for individuals under 18. We don't knowingly collect information from children. If you believe we've accidentally gathered data from a minor, contact us immediately so we can remove it.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a notice on our website. The date at the top shows when this version was last updated.